Edwards Lifesciences (Canada) Inc.


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Job Information

  • Business Title:  Clinical Specialist, Critical Care
  • Employment Type:  Full Time
  • Reports to:  Regional Sales Manager, Critical Care
  • Location:  Western Canada
  • Department:  Critical Care
  • Author:   Karen Tan

Company Overview:  Edwards Lifesciences (Canada) Inc. is the world leader in hemodynamic monitoring technology, heart valve replacement and repair technology. Our leadership position comes from years of research and dedication in developing technologically advanced products that meet the demanding needs of the cardiac surgeon and their patients.

Job Summary/Role Purpose:  The incumbent of this role shall be responsible for ensuring a successful adoption of the full product platform. They shall be an expert on targeting products, customer service issues and surgical or clinical procedures, as well as work with key decision makers to introduce products into existing hospital accounts.

Essential Job Functions

  • Provide clinical support in the designated territory.
  • In-service medical devices to target audience to ensure successful adoption of the full product platform.
  • Facilitate the introduction of new products into existing hospital accounts by working closely with key decision makers including cardiologists, surgeons, managers, cardiovascular nurse coordinators, anesthetist, perfusionist, and materials management.
  • Develops and maintains an expert knowledge of anatomy, physiology, procedural aspects of cardiology, as well the Edwards technologies promoted.
  • Possess ability to quickly develop positive professional relationships with decision makers
  • Competitive intelligence gathering.
  • Work in concert with Professional Education and Edwards Marketing to conduct physician and nurse training programs associated with targeted products.
  • Regularly review and update clinical support activities, changes in the market and assigned accounts.
  • Develops supplemental action plans with Regional Sales Manager and the appropriate TM for each account supported.
  • Assists in the development of sales campaigns to accommodate company goals by adding the clinical experience and support element.
  • Represents Edwards Lifesciences in a professional manner within the assigned accounts, attends assigned trade shows, meetings, educational meetings/forums and conventions to promote and support the assigned Edwards product line - regionally and nationally.
  • Participates in sales meetings and training programs provided by Edwards Lifesciences.
  • Helps Edwards Lifesciences develop educational tools, validates software and hardware updates in the field.
  • Adheres to all quality and regulatory guidelines as per Edwards Lifesciences policies.


  • Education Level:   Bachelor's Degree
  • Field of Study:  Related Field
  • Years Relevant Experience:  5+

Required Skills

  • Track record of clinical expertise with a proven ability to effectively communicate complex terminology and medical principles within the ICU/OR, including the cardiovascular suite
  • Ability to understand Cardiac products including their advantages versus competing products and competitors’ positioning strategies
  • Proficient in Microsoft Office suite of products.
  • Fluent in English and the given territory local language

People Management:  The employee in this position has the authority to hire and terminate other employees, or effectively recommend the same, and is responsible for completing performance reviews for each of the employees supervised?   NO

Work Conditions

  • Mental Exertion:    Moderate
  • Physical Exertion:  Minimal
  • Manual Dexerity:  Moderate
  • Interpersonal Interaction:  Significant
  • Travel:   Significant

How to Apply

All application inquiries/submissions can be sent to HR_Canada@edwards.com

Edwards Lifesciences (Canada) Inc. welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.   Edwards Lifesciences (Canada) Inc. reserves the right to make changes to job functions, duties and qualifications based on business need. This document is meant to provide a general overview of individual job functions.

Posted:  February 21, 2019
Expires:  March 23, 2019